We want you to be 100% happy with your purchases from us so you may cancel your order for any reason within 7 days of receipt of the goods and we will gladly refund the goods value (by your original payment method) within 30 days of us receiving back the unwanted items. This refund of course is conditional on the goods being unused, undamaged, in original packaging and being in the same physical state as purchased.
Exclusion: Unfortunately for Health & Safety reasons we regret we are unable to accept for return wigs, socks, bras or kickpants. Your statutory rights are not affected.
The cost of postage for the return of unwanted goods shall be borne by the customer and no postage charges will be refunded. Of course, although rare, mistakes sometimes happen, so if we sent goods to you not as ordered, it is only fair that we should refund you for postage of the return and also bear the cost of sending the replacement product to you.
We are happy to exchange unused items within 14 days; however the customer will bear responsibility for postage charges relating to replacement items.